At Nellor Retsinas Crawford, PLLC we believe our success
as a law firm depends on the success of our clients.
Success takes leadership, teamwork and wisdom. To those
ends, every person at Nellor Retsinas Crawford accepts the
following objectives:
- Client Service —
Strive to provide creative and cost–effective
solutions to the issues our clients bring us. Target
solutions to client needs. Clients first, excellence
always.
- Relationships — Help
clients achieve their goals by understanding client
needs. Solve problems with clients, not in spite of
them.
- Responsiveness —
Listen to understand client needs. Keep clients informed
and respond to them in a timely manner. Deliver
innovative and effective solutions in a timely
fashion.
- Satisfaction — Seek
to exceed client expectations. Find a solution. Be a deal
maker, not a deal breaker.
- Strength — Be
decisive. Help clients make decisions. Get the best
information available and then act on it. Do not be
afraid to make a mistake. Do not fear being wrong.
- Improve — Achieve a
high standard of quality through continuous improvement.
Expand our professional knowledge, judgment and skills.
Learn new things; do not limit knowledge to what we
already know.
- Integrity — Adhere to
the highest standards of personal and professional
integrity. Trust and be candid with each other. Earn
client trust.
- Spirit — Pursue
interesting and challenging legal work. Seek
opportunities to develop and expand relationships with
existing and new clients.
- Unity — Operate as an
integrated firm through team work among individuals.
Effectively exchange information to achieve common goals.
Actively engage in participatory decision–making.
Do not reward individual success that is achieved at the
expense of the firm.
- Respect — Promote a
culture of mutual respect, diversity and creativity.
- Growth — Create
opportunities for balanced professional and personal
growth. Value time for friends, family, and interests
outside of work. Make time to have fun and to enjoy the
company of colleagues.
- Duty — Pursue
opportunities for contributing to our communities.
Promote public service and pro bono work. Accept the
challenge of helping others less fortunate.
- Vision — Manage the
firm for the long term. Stay ahead of the curve. Respond
to a changing marketplace.
- Profitability —
Recognize that profitability and financial stability are
essential to our future success.
“You must be the change you wish to see in the
world.”
—Ghandi